FAQ

Frequently
Asked
Questions

Why hire your baby and toddler equipment from us?

When you hire through Tom Thumb Baby Equipment Hire, you can rely on us to provide you with excellent products and great service. We want you and your family to relax and we’re here to make it easier for you.

Can I be assured of high quality baby and toddler equipment?

Absolutely! Our range of baby and children equipment meets strict safety requirements, is in excellent condition and goes through a thorough cleaning and sterilization process after each and every hire. We wouldn’t send out anything we wouldn’t want to receive ourselves!

How is your equipment cleaned?

We pride ourselves on cleanliness! All of our equipment is thoroughly cleaned and sanitised prior to each delivery. All of our linens and fabrics are cleaned with natural baby friendly detergent and our strollers are steam cleaned and sanitized before and after each use. We wouldn’t send out anything we wouldn’t want to receive ourselves!

How do I book?

Step 1 – Select the equipment you want on our website; enter your rental dates and checkout

Step 2 – Select the most suitable delivery /pick up option (Within Edinburgh, Airport or Collection)

Step 3 – Select your preferred payment method and receive an instant booking confirmation

Should you have any other questions about a booking then please email or call us

What is the minimum hire period?

Our minimum hire period is 2 days for most products, unless otherwise stated.

Please contact us directly should you want to hire something for less than 2 days.

How far ahead should I place an order?

It is always best to place your order as soon as you know your travel dates.  This way items can be reserved and guaranteed for you.  If you need to make any changes to your reservation, you can always do so.  We will try to accommodate last minute orders as best as we can.

When will my equipment delivery and pick up slot be arranged?

Once you have completed your online booking, we will send you a confirmation email. We will then contact you within 48 hours to mutually agree a delivery slot ahead of your hire dates. We will try to accommodate the preferred times you have asked for – where we cant we will come up with a suitable alternative.

We offer flexible delivery and pick up options across Edinburgh and the Lothians. You can also collect items yourself from our Airport office (via our collection box) if this suits you better. Also please contact us should you require a delivery outside of delivery areas – we’re keen to help where we can.

Can I pick up my equipment?

A pick up and collection option is available from our Airport Office and must be scheduled by appointment.

The equipment I want is not available, what should I do?

Please contact us – we may be able to source another item or suggest a suitable alternative.

Do I need to pay a deposit?

Yes. A deposit is required on booking. This covers against loss, damage or non-return of items. If the equipment is returned to us in the same condition it was hired out to you, then you will receive a full refund within 24 hours after hire. A refundable security deposit is to be paid at the same time as your hire items.

How do I pay?

We have the option to book and pay for your items via our website. We accept payment by BACS, debit card, credit card and PayPal.

I have arranged an Airport "Meet and Greet" - what does this mean?

We want to make your arrival as easy as possible so we will meet you in arrivals terminal or the car hire centre (if your hiring a car) with the items so you can get on your way without any fuss.

I have arranged an Airport "Meet and Greet" - what if my flight is delayed?

Don’t worry we will monitor your flight arrival time and will contact you on arrival to arrange an alternative delivery time.

When will the collection of equipment be arranged at the end of my hire?

We will work with you to arrange the most convenient collect method that fits in with your holiday. We will arrange drop off and pick up times within 24 hours of you making your booking.

What if there is a problem with my hire items?

Please let us know straight away and we will endeavour to resolve the problem or replace your hire items as soon as possible. All known faults must be reported within 24 hours.

What happens if a piece of equipment gets broken or damaged?

Child and baby safety is always our top priority. If a product is broken and needs replacement, please let us know as soon as possible and if possible we will arrange for a replacement. If a car seat is involved in an accident please do not use the seat and contact us as soon as possible. We will endeavour to provide you with a replacement and dispose of the other seat.

Do you offer any discounts?

Our pricing already reflects a discount the longer you hire an item. We would offer discounts for bulk orders. We believe in providing the highest quality equipment at reasonable prices.

How will I know how to use a product?

We have chosen our products specifically as they are easy to use. We can provide clear operating instructions with all of our equipment when required.

Do you install car seats?

Unfortunately we don’t install car seats as our insurance does not cover this. We can provide clear instructions with all of our equipment together detailing how to fit.

We are also working on providing installation videos on our website and Facebook pages – look out for these in the near future!

Will you put up my travel cot?

Yes we will be glad to do this for you. If you will not be there for drop off it is very simple to do yourself and there are instructions on the side of each cot.

Do you deliver to hotels?

Yes, we deliver to hotels often. We usually try to have your items delivered prior to your arrival (unless otherwise specified) so you do not need to wait to use your equipment. Upon departing the hotel, please leave all rented equipment with the front desk/concierge under “Tom Thumb Baby Equipment” for us to collect.

Do you deliver to private holiday rentals?

We deliver to all types of holiday accommodation. You just need to provide the name of the accommodation and a contact point plus your check-in time at the time of booking. If you are staying in a holiday cottage or privately rented house your hired items will be collected from your accommodation before you check out.

What if I am not able to receive the order on the date / place of delivery?

Please call or email us 72 hours prior to the arranged delivery date and we will work with you to schedule another delivery slot.

Are your products safe?

Safety is our primary concern.  All of our products are up to date and meet all safety standards. Products are checked after each use and are replaced as needed.

What if I need something that I can’t find on your website?

Please ask! We try to accommodate our customers as best as we can.

What if I want to hire the product for longer?

Contact us by phone as soon as you can and we will confirm if this is possible.

Can I purchase an equipment that I have rented?

Yes. We can provide you with a price on request.

What is your Cancellation Policy?

Cancellation more than 7 days prior to delivery: 100% refund
Cancellation 7 – 3 days prior to delivery: 50% refund
Cancellation 1 – 2 days prior to delivery: 25% refund
Cancellation on the day will result in 0% refund.