Why hire your baby and toddler equipment from us?
When you hire through Tom Thumb Baby Equipment Hire, you can rely on us to provide you with excellent products and great service. We want you and your family to relax and we’re here to make it easier for you.
Can I be assured of high quality baby and toddler equipment?
Absolutely. Our range of baby and children equipment meets strict safety requirements, is in excellent condition and goes through a thorough cleaning and sterilization process after each and every hire. We wouldn’t send out anything we wouldn’t want to receive ourselves!
How is your equipment cleaned?
We pride ourselves on cleanliness! All of our equipment is thoroughly cleaned and sanitised prior to each delivery. All of our linens and fabrics are cleaned with natural baby friendly detergent. We wouldn’t send out anything we wouldn’t want to receive ourselves.
How do I book?
Step 1 – Select the equipment you want on our website; enter your rental dates and checkout
Step 2 – Select the most suitable delivery /pick up option
Step 3 – Select your preferred payment method and receive an instant booking confirmation
You will receive automatic confirmation. We will then be in touch ourselves within 48 hours of booking to confirm all the details of your order.
Should you have any other questions about a booking then please email or call us
What is the minimum hire period?
Our minimum hire period is 2 days for all products.
How far ahead should I place an order?
It is always best to place your order as soon as you know your travel dates. This way items can be reserved and guaranteed for you. If you need to make any changes to your reservation, you can always do so. We will try to accommodate last minute orders as best as we can.
When will my equipment delivery and pick up slot be arranged?
Once you have completed your online booking, we will send you a confirmation email. We will then contact you within 48 hours to mutually agree a delivery slot ahead of your hire dates. We will try to accommodate the preferred times you have asked for – where we cant we will come up with a suitable alternative.
We offer flexible delivery and pick up options across Edinburgh and its surrounding areas. You can also collect items yourself from our collection/drop off box which is on the main road into and out of Edinburgh airport if this suits you better. Please note that we do not currently offer a nationwide courier service.
Can I pick up my equipment?
No. We now only offer delivery/collection and Edinburgh Airport or Waverley train station meet and greets.
The equipment I want is not available, what should I do?
Please contact us – we may be able to source another item or suggest a suitable alternative.
Do I need to pay a deposit?
Yes, a refundable security deposit is required on booking. This covers against loss, damage or non-return of items. If the equipment is returned to us clean and undamaged, then a full refund will be processed within 48 hours after hire. Normally a refund should appear in your account within 5 – 7 working days.
How do I pay?
We have the option to book and pay for your items via our website. We accept payment by debit card, credit card and PayPal.
I have arranged an Airport "Meet and Greet" - what does this mean?
We offer a personal meet and greet service whereby a member of our team tracks your flight and will meet you in the arrivals terminal, or at your car hire location. On return we will meet you at check-in or at your car hire drop off area.
Presently we cover Edinburgh airport.
I have arranged an Airport "Meet and Greet" - what if my flight is delayed?
Don’t worry we will monitor your flight arrival time and will contact you on arrival to arrange an alternative delivery time.
When will the collection of equipment be arranged at the end of my hire?
We will work with you to arrange the most convenient collect method that fits in with your holiday. We will arrange drop off and pick up times within 48 hours of you making your booking.
What if there is a problem with my hire items?
Please let us know straight away and we will endeavour to resolve the problem or replace your hire items as soon as possible. All known faults must be reported within 24 hours.
What happens if a piece of equipment gets broken or damaged?
Child and baby safety is always our top priority. If a product is broken and needs replacement, please let us know as soon as possible and if possible we will arrange for a replacement. If a car seat is involved in an accident please do not use the seat and contact us as soon as possible. We will endeavour to provide you with a replacement and dispose of the other seat.
Do you offer any discounts?
We offer discounts for bulk orders and hires over a period of 3 days. We believe in providing the highest quality equipment at reasonable prices.
Please email us for a quote on [email protected] if you would like to make a bulk order.
How will I know how to use a product?
We have chosen our products specifically as they are easy to use. We provide clear operating instructions with all of our equipment. Instructional videos can also be provided before delivery if requested.
Do you install car seats?
No. We do not install car seats in accordance with our business insurance. We provide clear instructions with all of our equipment which details how to fit/install/build.
Will you put up my travel cot?
Yes we will be happy to put up the travel cots if requested. Please note, we are not able to assemble the wooden cot. This is a self assembly cot. Instructions and all the necessary tools are provided.
Do you deliver to hotels?
Yes, we are happy to deliver directly to the hotel concierge ahead of your arrival. If you are staying at a hotel, it is helpful to provide us with the name under which the reservation has been made when completing your order. Upon departing the hotel, please leave all rented equipment with the front desk/concierge under “Tom Thumb Baby Equipment” for us to collect.
Do you deliver to private holiday rentals?
We deliver to all types of holiday accommodation. You just need to provide the name of the accommodation and a contact point, plus your check-in time at the time of booking. If advised, we are happy to liaise with your host or deliver prior to your arrival. If you are staying in a holiday cottage or privately rented house your hired items will be collected from your accommodation before you check out.
What if I am not able to receive the order on the date / place of delivery?
Please call or email us 72 hours prior to the arranged delivery date and we will work with you to schedule another delivery slot.
Are your products safe?
Safety is our primary concern. All of our products are up to date and meet all safety standards. Products are checked after each use and are replaced as needed.
What if I need something that I can’t find on your website?
Please email us! We try to accommodate our customers as best as we can.
What if I want to hire the product for longer?
Contact us by phone as soon as you can and we will confirm if this is possible.
Can I purchase an equipment that I have rented?
Yes. We can provide you with a price on request.
What is your Cancellation Policy?
Cancellation on the hire day will result in 0% of hire cost refund. The security deposit will only be refunded.
Cancellation 1 – 3 days prior to delivery: 25% refund plus the security deposit.
Cancellation 4 – 6 days prior to delivery: 50% refund plus the security deposit.
Cancellation 7 or more days prior to delivery: 100% refund
Early cancelation. Terminating the hire period early will not result in a refund as the product is earmarked and unavailable for hire during the agreed time frame.